I previously used to write my letters out longhand and pass them to my secretary for typing which was a time-consuming process.  This system is quicker and more efficient

Rod Llewellyn, Consultant Paediatric Dentist, Alder Hey Children’s NHS Foundation Trust

Using an electronic delivery system has proved to be a great benefit for the Trust; freeing up admin and clinical time, as well as reducing paper and postage. More importantly, we are able to meet national standards and achieve contractual targets in respect of discharge notifications.

Sue Barley, Informatics Project Manager, East Cheshire Adult Mental Health Inpatient Services, Cheshire and Wirral Partnership NHS Foundation Trust

Since the implementation of electronic transfer of GP correspondence each Directorate (we have 5 within the Division of Surgery) has saved an average 8 hours per week (through not having to sit and fold letters and envelope them). This has enabled us to devote further time to work on a corporate project called Clinic on the Day where the patient waits in clinic, after their consultation, for their copy of the clinic letter and they leave with details of all diagnostic investigations/follow up appointments.  

Susan Gray, General Admin Manager, City Hospitals Sunderland

Clinical correspondence and discharge summaries from Doncaster and Bassetlaw hospitals are now being created, reviewed, signed off and delivered to every single GP practice in Bassetlaw in a paperless end-to-end process with MedisecTRUST Digital Dictation. Our decision to end all paper correspondence from Bassetlaw Hospital to these practices is a significant step to improving operational efficiencies and has been endorsed by both the Clinical Governance Forum and Patient Safety Group

Susan Kyle, Data Quality Facilitator, NHS Bassetlaw

We are now able to create, review, sign off and deliver clinical letters and discharge summaries to every single GP practice in Cheshire in a seamless, paperless, end-to-end process. Bringing an end to paper correspondence has been an important strategic goal for us, and by centralising printing and taking steps to manage our sign off process, we’ve now been able to achieve this.

Vicky Bond, Clinical Admin Manager, East Cheshire NHS Trust

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